Professional Diplomacy & Modern Manners

Code: PRO601
Category: Advanced Etiquette
Duration: 2 - 3 hours
Audience: Professionals seeking productive ways to understand and manage conflict

While we may not have control over other people's behavior, we do have control over the way we interact with these individuals. Participants will learn how to listen actively and set limits when dealing with difficult people. Discuss the difference between reacting and strategizing, and discover techniques for working with clients and colleagues.

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